Returns & Exchanges
"Your Delight, Our Promise – At Velosan, we aspire for your complete contentment with our products. If they don't bring joy to your kitchen, you may return them within 30 days of delivery for a full refund. We uphold the integrity of our return policy and reserve the right to refuse returns in cases of suspected abuse or fraud.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Return Guidelines:
- Include all original packaging and accessories with your return.
- Initiate your return within 30 days of receiving the item, and ensure it's sent back to us within the same timeframe.
- A proof of purchase from Velosan's official site is mandatory for processing your return."
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Return Guidelines:
- Include all original packaging and accessories with your return.
- Initiate your return within 30 days of receiving the item, and ensure it's sent back to us within the same timeframe.
- A proof of purchase from Velosan's official site is mandatory for processing your return."